Global Design Issue Management Program | Atlassian

• Duration: June 2023 – March 2024
• Role: Design Operations Manager
• Objective: Standardize the documentation, triage, and management of design debt across Atlassian’s product portfolio

Family Planning Concierge Service Pilot for AT&T | C1 Innovation Lab

• Duration: September 2018 – June 2019
• Role: Strategist
• Objective: Develop and pilot a personalized family planning support service to enhance employee satisfaction and retention at AT&T

Experience Quality Review (XQR) Program | Atlassian

• Duration: October 2021 – June 2022
• Role: Design Operations Manager
• Objective: Define baseline experience quality standards and elevate design quality.

User Experience Optimization Support Insights Platform | IBM

• Duration: January 2021 – October 2021
• Role: Product Manager
• Objective: Decrease time-to-value and enhance the user experience for IBM's Support Insights Platform